Company: Garner Health
Location: Remote, US
Employment Type: Contract
Salary: $17-19/hr
About Garner Health
Garner Health’s mission is to transform the healthcare economy by providing high-quality, affordable care for all.
We help employers restructure their healthcare benefits with clear incentives and data-driven insights, directing employees to better-quality and lower-cost providers.
Top-tier venture capital firms back garner and is rapidly growing.
Job Summary
Garner Health is looking for a Contract Customer Service Representative to join our team.
You will engage with Garner members, helping them understand the Garner program, find the right healthcare providers, and get their eligible claims paid.
This role focuses on member support via phone, chat, and email, acting as Garner’s voice.
Responsibilities
Provide exceptional service to members via phone, chat, and email.
Offer education and guidance to help members understand their benefits.
Assist members in finding the right healthcare provider for their needs.
Follow documented best practices for handling member inquiries.
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Manage workload using Garner’s platform and tools, including Zendesk and G Suite.
Triage and escalate complex and urgent member care needs.
Maintain a detailed working knowledge of employer health benefits and insurance.
Relay member feedback to leadership to improve Garner’s solutions.
Candidate Profile
A passion for helping people with creative and empathetic thinking.
Experience in a customer-facing environment, staying calm under pressure.
Excellent written and verbal communication skills.
High level of process-orientation, digital organization, and resourcefulness.
Desire to work in a rapidly evolving startup environment.
Enthusiasm for a role with room for growth.
A quiet, distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred).
A bachelor’s degree is preferred but not required.
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Compensation
The target salary range for this position is $17-19/hour.
Individual compensation will depend on qualifications, skills, and applicable laws.
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