Everlight Solar is seeking a highly energetic and motivated individual to join our team as a Customer Service Representative!
This is a fully remote, full-time, entry-level, evening shift position with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.
Requirements:
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.).
Some proven customer support experience or experience as a client service representative is preferred.
Strong phone administration skills and active listening capabilities.
Ability to work independently and as a member of various teams and committees.
Strong attention to detail.
Exceptional communication and presentation skills.
Ability to multi-task, prioritize, and control time effectively.
Ability to operate in a fast-paced environment.
Ability to work nights and some weekends (1 pm – 11 pm CST, four days/week with rotating Saturdays or 3 pm -11 pm CST M-F with rotating Saturdays).
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Responsibilities:
Handle high amounts of incoming calls.
Identify and evaluate customers’ needs to deliver satisfaction.
Build sustainable relationships of trust through open and interactive discussion.
Provide accurate, valid, and comprehensive information by using the right methods/tools.
Manage complaints, provide proper solutions and options, and follow up to secure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Establish and build relationships with our customers.
Go the extra mile to engage customers.
Everlight Solar is a rapidly growing company and the leader in solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance.
Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success.
Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, and is passionate about delivering results on time, exceeding expectations, and ensuring success for our teams.
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Method of Application:
CLICK HERE TO APPLY
